← Career directory · Office and administrative support
Customer Service Representatives
Helps customers with questions, orders and problems.
Read the full guide
Customer service reps answer calls, chats and emails, solve problems, process orders and returns, and keep customers happy, for retailers, banks, utilities, insurers and tech companies. Many jobs are remote.
Open the customer service representative guide
The guide checks the courses against your plan, with things to try each year. Free account needed.
High school courses that build toward it
- Entrepreneurship · Career and Technical
Builds sales and marketing, which this job uses.
- English 10 · English
Builds reading and writing, which this job uses.
- Pre-Algebra · Math
Builds math, which this job uses.
- Computer Science Principles · Computer Science
Builds computers and electronics, which this job uses.
- Physical Education · Health and PE
Builds working with customers and clients, which this job uses.
Ranked by how much the job relies on what each course teaches, from O*NET's knowledge ratings. Your school's own courses and the counselor have the final word.
Customer Service Representatives on O*NET OnLine · O*NET 31.0 (U.S. Department of Labor, CC BY 4.0); BLS Employment Projections 2025.